About Us

Our Mission Statement—The Pursuit of Total Quality

Our Mission is to pursue total quality in every aspect of our organization, thus developing and empowering our employees so that we may:

Provide our customers with superior multiregional transportation services
Create an environment in which our employees can reach their fullest potential
Inspire the confidence, trust and respect of our employees, our customers, and our partners
Deliver maximum value for a fair price with a reasonable profit

Estes Express Lines recognizes that in order to realize our mission as a company and meet our long-term goals, we must maintain the highest possible level of quality. Estes is totally committed to becoming a company whose quality of service is unsurpassed in the transportation industry.

Estes Partners in Quality (EPIQ) has been developed to achieve this objective. We acknowledge that the successful future of our company is directly related to the level of quality we provide.

We define quality as "meeting and/or exceeding our customer's expectations."

To achieve and maintain this level of 100 percent customer satisfaction, EPIQ must be an ongoing process for all Estes Express Lines employees, continually guiding them to perform their responsibilities to the fullest.

This firmly establishes customer satisfaction as our number one priority.