Senior Account Specialist Supervisor OPS Support

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If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.

Location: Corporate Office - Richmond, VA

Department: EIS

• Provide daily operational & supervisory support to a team of Account Specialist for responsible for managing major accounts
• Analyze data & actively promote customer relations through both internally & externally between terminals, operations, sales, information systems, & pricing
• Proactively create/review data for specific trends & notify necessary personnel of findings
• Develop/maintain SOP’s for accounts & update as based on the needs of the business
• Provide/assist with staff coverage with a team environment while providing staff direction & support
• Prepare weekly payroll for department
• Maintain vacation & sick leave balances for employees & keep record of attendance events
• Other duties and responsibilities assigned

• Four year College Degree or equivalent related experience
• Minimum of one year customer service/sales support & technical experience required
• Knowledge of transportation industry preferred
• Excellent oral & written communication skills
• Proficient in Word, Excel, PowerPoint
• Flexibility in daily tasks required
• Experience with AS400 helpful
• Ability to prioritize workload
• Ability to work as part of a team & provide assistance/direction
• Demonstrate initiative & a high tolerance for stress
• Must be self directed with a high level of attention to detail
• High level of professionalism must be apparent in dealings with customers & all levels of management
• Must be available to support after hours on-call rotation in support of business needs

• 401(k) Plan with Company Match
• Accidental Death and Dismemberment
• College Scholarship Program Awards
• Credit Union
• Dental Insurance
• Dependent Care Flexible Spending Account
• Dependent Life Insurance
• Direct Deposit
• Flexible Spending Accounts
• Health Care Flexible Spending Account
• Health Insurance
• Job Referral Bonus Program (Eligible Employees Only)
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Time Off Policies
• Prescription Plans
• Safety Awards Program (Specific Employees Only)
• Safe Driving Bonus Program (Drivers Only)
• Service Awards
• Short-Term and Long-Term Disability Programs
• Vision Insurance
• Workers’ Compensation
• Jury Duty Leave

Estes reserves the right to change, adjust, amend or terminate its benefits at any time.